Thomas Morrow, MD

Chief Medical Officer
Next IT

Dr. Morrow has over 30 years of experience across the healthcare industry, including time spent in clinical practice, as a managed care executive, a biopharmaceutical medical director and a healthcare writer. He comes to Next IT from Genentech, Inc., a biotech pioneer, where he worked as a Physician Executive. Dr. Morrow is an advocate for outcome-improving innovations in patient care and adherence and brings new perspectives to the medical industry for best utilizing Next IT’s proprietary virtual health assistant technology. He is a sought-after speaker and has given hundreds of lectures on topics including pharmacy management, medical management, disease management, specialty pharmacy, genomics and biotechnology. Morrow has authored nearly 100 publications in a variety of peer and trade journals and has been a major contributor to a textbook on managed care. He writes the provocative monthly column, Tomorrow's Medicine, for Managed Care, an online magazine widely read by health-plan executives and physicians. He also serves or has served on the advisory boards for six journals and several not-for-profit organizations.

Check out the incredible speaker line-up to see who will be joining Thomas.

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Day 2

Wednesday, March 12th, 2014

09:20 Keynote: The Empty Hospital: Keeping Patients Out By Keeping Them Engaged

Innovations in mobile technology and artificial intelligence present opportunities for our healthcare system that we wouldn’t dare dream about a decade ago. At a time when an aging population, increased levels of chronic disease, and too few HCPs are placing new burdens on the system, virtual health assistants have the potential to radically improve quality of care while controlling costs. By keeping patients engaged away from a physician’s watch, virtual health assistants could soon become an important cornerstone of any serious treatment plan.

13:20 PX Leaders Interactive Roundtable Discussions

Table 1 : Leadership Accountability Best Practices

Moderator: Grace Ibe, Senior Director, Service Excellence and Culture Development, Dignity Health

Table 2: Using Patient Comments to Guide Improvement

Moderator: Jan Althouse, Patient Satisfaction Coordinator, Cook Children’s Healthcare System

Table 3: The Human Service Conundrum…How Far Do We Go?

Moderator: Sharon Parker, Director of Patient Advocacy, University of Hackensack Medical Center

Table 4: The Connection Between Patient Expectations And Satisfaction

Moderator: Julie Becker, DBA, RN, VP, Patient and Family Experience, Wheaton Franciscan Healthcare

Table 5: What You Need to Know About CG-CAHPS

Moderator: Susan Osborne, RN, MSN, MBA, VP Patient Experience, Piedmont Healthcare

Table 6: Improving Nurse Communication

Moderator: Megan King, Director, Patient Experience, Geisinger Health System

Table 7: Best Practice Use Of Lead Indicators To Achieve Rapid And Sustained PX Improvement

Moderator: Joel High, Performance Improvement Coach, TruthPoint

Table 8: Keeping Patients Engaged With Virtual Health Assistants

Moderator: Thomas Morrow, MD, Chief Medical Officer, NextIT

Table 9: Aromatherapy for the Clinical Setting: Reduce Anxiety and Improve Patient Satisfaction

Moderator: Caryn Gehlmann, Certified Clinical Aroma Therapist, Beekley Medical

Table 10: Translating Patient Data Into PX Improvements

Moderator: Cassandra Willis-Abner, Director, Service Excellence,University of Michigan Hospitals and Health Centers

Table 11: Translating Patient Experience Work For Your Staff

Moderator: Gregory Berney, MSW, Senior Manager, Patient Experience, Cone Health