Terri Nuss, MS, MBA

Terri Nuss, MS, MBA serves as Vice President of Patient Centeredness for Baylor Scott & White North. In this role, Ms. Nuss is responsible for strategy and the development of tools and methods to drive patient-centered care and show meaningful results. She directs patient satisfaction data harvest and analysis and oversees annual efforts to align goals and equip leaders and staff and understand how service affects the experience and outcomes for patients.
Ms. Nuss joined Baylor Scott & White North in 1992 and has led its patient centeredness initiatives since 2006. Before becoming a system leader in patient centeredness, Ms. Nuss directed care for Cardiovascular and Pulmonary diagnostic, interventional and rehabilitation services. She also has experience working in Cardiology at St. Luke’s Episcopal Hospital in Houston and the Mayo Clinic in Rochester, Minnesota.
With Ms. Nuss’ expertise and focus on servanthood balanced by stewardship, the Office of Patient Centeredness drives sustainable service improvement, and supports the system’s strategy of actively inviting the patient to create the ideal care experience. Under the leadership of Ms. Nuss, Baylor Health Care System is transforming culture from patient-focused care to true partnership between patients and caregivers. Her expertise within patient- and family-centered care includes development of system structure and governance, identification of key initiatives and urgencies, engagement of colleagues and piloting initiatives, systematic implementation and assessment, on-boarding and education, and service recovery.  In addition, Ms. Nuss has experience and expertise in measuring and reporting the patient experience through internal and external inputs, data analysis, and annual goal setting.
Ms. Nuss received her Bachelor of Applied Arts degree from Central Michigan University, her Master of Science degree from Pennsylvania State University, and her Master of Business Administration degree from Southern Methodist University.