Micah Benson

Senior Experience Coach
TruthPoint

Micah is Senior Experience Improvement Coach for TruthPoint who has over 13 years of healthcare experience. His coaching spans the health care continuum from pediatrics to geriatrics and includes numerous care settings, many of which have gained material improvements in their patient experience scores.
Micah spent 10 years as a Quality and Safety consultant for a major pediatrics health system in his current role at TruthPoint, he provides coaching and improvement support to 12 health care systems, 31 medical centers, and hundreds of inpatient and outpatient clinical departments nationwide.

Check out the incredible speaker line-up to see who will be joining Micah.

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Day 2

Wednesday, March 12th, 2014

11:50 Keynote: Leaders Can't Power PX Improvement Alone: Mobilize Your Entire Team To Achieve And Sustain PX Excellence

As a healthcare leader, you understand the imperative to improve PX and the reality of limited time and budget to achieve results. It is more important now than ever before to set a clear path and then enable your front-line teams with the tools they need to improve. Hear how a New Jersey Healthcare System mobilized their organization

to achieve breakthrough results through effective use of real-time lead measures combined with an easy-touse program that empowers staff and providers to be accountable for results.

Learning Objectives:

• Align team-specific improvement initiatives to your

organizational objectives

• Empower teams through real-time lead measures

• Establish consistent and effective accountability in 30

minutes or less each week