David Betts

David Betts is a Principal in the Strategy & Operations practice of Deloitte Consulting in the Life Sciences & Health Care industry. David focuses on helping our healthcare provider clients attain a competitive advantage through Sustainable Margin improvement with a focus on enhancing the Patient Experience.  His work has focused on enhancing core operations in the revenue cycle, driving performance improvement through operating model transformation and growing the business through mergers & acquisitions.

David is the co-author of The Patient Experience: Strategies & Approaches for Providers to Achieve and Maintain a Competitive Advantage and Are You Ready to Be Ready (for Reform)?. He has also been published on the Center for Health Solutions Blog on the topic of Patient Experience improvement.  

David is a noted speaker on the topics of patient experience and sustainable margin, having presented at Healthcare Financial Management Association’s (HFMA) Annual National Institute, HIMSS2010 (on Patient Experience), Premier, Inc.’s Supply Chain Collaborative Breakthrough Series and numerous regional HFMA Conferences across the country.

David is a graduate of Leadership Pittsburgh Inc.’s Leadership Development Initiative and holds a B.A. from the University of California, a Master's degree from the University of Texas at Austin and an M.B.A. from Carnegie Mellon University's Tepper School of Business in Strategy, Finance and Quantitative Analysis. He also sits on the Board of Directors for the Keystone Chapter of the National Multiple Sclerosis Society and is on the Board for The Children’s Home in Pittsburgh.