Alicia Staley, MBA, MSIS, Co-Chair at Tufts Medical Center Patient & Family Advisory Council

Alicia Staley, MBA, MSIS


Co-Chair
Tufts Medical Center Patient & Family Advisory Council

Check out the incredible speaker line-up to see who will be joining Alicia.

Download The Latest Agenda

Day 2

Wednesday, March 12th, 2014


16:20 Keynote: The Rounding Patient

As Patient Experience becomes an important measurable outcome, more and more hospitals are looking for ways to improve communication A novel way to improve patient satisfaction and outcomes is through patient rounding programs. Patient and Family Advisors, working in conjunction with hospital leaders, provide real time feedback and suggestions when they participate in weekly patient rounds. Learn how to set up a Patient to Patient rounding program, set objectives for the rounding program, and collect metrics that show the impact of this novel approach.

Key Learning Objectives:

• Understanding the patient perspective
• Identifying actionable feedback from a patient
rounding program
• Best practices for improving the patient
experience