Theresa Johnson

Theresa Johnson is an accomplished professional with more than 15 years progressively responsible experience in strategy, change management, learning and leadership development.  A highly consultative, intuitive and collaborative, strategic thinking partner, Theresa has a proven and successful track record of developing leaders at all levels in an organization.   From building and leading a team of high performing learning consultants; to leading a team of learning strategists and senior instructional designers in a corporate office environment - leadership development is one of her hallmarks.

Theresa brings a wealth of experience from specialty retail and hospitality with companies such as Hallmark Cards, Macy’s, Walt Disney World and Luxottica Retail.  During her tenure at Luxottica Retail, the Training and Development team received two Best in Class industry awards:
   
2008 -  Bersin & Associates Learning Leader Initiative Excellence award, recognized Luxottica Retail’s be!LUX training and development department for an enterprise-wide talent management strategy.  The team launched a new LMS and talent management suite, developed governance boards, established learning priorities, created new talent management processes, and eliminated ah-hoc systems.  The Learning Leaders Excellence awards recognize organizations for innovation and excellence in critical areas of training and development and talent management resulting in significant business improvement.

2009 -  the American Society of Training and Development recognized Luxottica Retail with a BEST Award for their efforts to rebuild its talent pipeline and provide just in time associate training that positively impacted the business.  The BEST Award recognizes organizations who are Building talent, Enterprise wide, Supported by the organization’s leaders, fostering a Thorough learning culture. 

In 2011, Theresa joined Miami Valley Hospital in Dayton, Ohio where she served as the Director of Service Excellence & Consumer Relations. In this role, Theresa was instrumental in leading an initiative to successfully improve the patient and family experience across the system.

Theresa now serves as Vice President, Service Excellence at Parkland Health & Hospital System in Dallas, Texas.  In this newly created role, Theresa is responsible for the development and implementation of a system-wide approach to customer service designed to create exceptional experiences for patients and family members that interact with and are served by Parkland Health & Hospital System.   

Theresa has earned multiple degrees including a Bachelor of Science degree in Business Administration from the University of Maryland in College Park, Maryland; a Master of Arts in International Business and an Master of Business Administration from Webster University in St. Louis, Missouri.

Theresa and her spouse reside in Grand Prairie, Texas.