Sean Rodriguez, MBA

Director of Patient Experience
Barnes-Jewish Hospital

A recognized thought leader in the Patient Experience, Sean has been a healthcare administrator for more than 15 years and has been in management and business consulting for more than 25. A proven healthcare administrator he concurrently managed a wide range of practices in both adult and pediatrics (including: Developmental Medicine, Gastroenterology, Genetics, Infectious Diseases, Hemophilia, Neonatology, Nephrology, Neurology, Neurosurgery, Rheumatology, Dermatology, Phototherapy, MOHS Surgery, Endocrinology/Diabetes, Travel Medicine, Pulmonary, Sleep Lab, Infusion Center).
Sean has a demonstrated track record of successfully moving both employee and physician engagement, and well as, patient satisfaction. The units he managed had best in class scores for employee engagement and patient satisfaction. As the first patient experience leader in the BJC Healthcare system Sean successfully improved Barnes-Jewish Hospital’s HCAHPS percentile rank by 48 points within the first year of building the patient experience team.
He holds advance degrees in business administration, applied economics and clinical biomedical informatics. Sean has lived in 3 continents and enjoys the outdoors. He spends much of his free time traveling around the united states and overseas where he visits friends and family. He is passionate about improving the experience of our patients and families, and developing an organization’s culture.

Check out the incredible speaker line-up to see who will be joining Sean.

Download The Latest Agenda

Day One: Interactive Workshop Day: Implementing A Patient Experience Strategy For Your Organization

Wednesday, February 12th, 2014

09:20 Panel: What Should Your Patient Experience Department Look Like? A Template For Success

As a patient experience leader coming into your role, what should your department look like?

What are the minimum resources needed to be successful? What are some examples of reporting structures and why do they work?

11:30 Hardwiring Accountability

At over 1300 licensed beds, Barnes-Jewish Hospital at Washington University is one of the largest hospitals in the country. BJH has also been on the US News and World report Honor Roll list for 22 consecutive years. The hospital formally embarked on the patient experience journey with the creation of its Office of Patient Experience in January of 2011. Within 1 year of building the patient experience team the hospital was

able to position itself for success with the HCAHPS survey moving from the 21st to the 69th percentile.

During this session you will learn how Barnes-Jewish Hospital defined its values and culture, and how the patient experience team created a system to successfully drive accountability across a large, complex, academic medical center. Learn how BJH:

• Built a patient experience framework that supports

the organizations mission, vision and values.

• Created and used the organization’s value

statements to define specific behaviors and drive

accountability.

• Leveraged reward and recognition strategies to

drive culture and patient experience metrics.

• Uses the organizations top level priorities to

cascade goals and drive performance across the

balanced scorecard.

• Used leadership development and coaching

strategies to create a culture of accountability.