Pamela Greenhouse

Executive Director of Patient and Family Care Centered Innovation Center
University of Pittsburgh Medical Center

Ms. Greenhouse has over 25 years of leadership experience in a variety of health care settings (acute care, rehabilitation, outpatient, and post-hospital care). As Executive Director of the PFCC Innovation Center, she is responsible for strategic and programmatic implementation and spread of the Patient and Family Centered Care Methodology and Practice (PFCC M/P) regionally, nationally and globally. She has co-authored 25 papers on patient and family centered care, health care outcomes, process assessment, and organizational models in peer-reviewed journals, and is a frequent speaker on the topic of engaging patients and families as partners in redesigning care delivery with a focus on improving experiences and outcomes while decreasing waste and cost.

Check out the incredible speaker line-up to see who will be joining Pamela.

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Day Three: Patient Experience Design & Innovation

Saturday, April 12th, 2014

15:10 Closing Keynote: A Six Step Approach To Viewing Experience Through The Eyes Of Patients And Families

Through this keynote presentation, attendees will learn the six simple steps of the PFCC Methodology that can be used in any care setting to view care through the eyes of patients and families. Attendees will learn about Shadowing (real-time direct observation) of each segment of care delivery to identify “the current state” and how cross-functional high performance care teams work together to close the gap between the current state and the ideal. This session will provide real-world examples from across the healthcare continuum of care and also discuss how the PFCC Methodology creates culture change and sustainability to meet the changing needs of the national healthcare landscape.