Next Gen Patient Experience 2014 (past event)
December 02 - 04, 2014
Contact Us: 1.888.482.6012
Meghan Pry
Director, Service Excellence, Patient Experience
Medical Center Health System
Check out the incredible speaker line-up to see who will be joining Meghan.
Download The Latest AgendaDay Three: Patient Experience Design & Innovation
Saturday, April 12th, 2014
09:15 Panel: Leadership Rounding To Uncover Unmet Patient Needs And Communication Disconnects
Leadership rounding is critical to improving safety, quality, and communication and of course, the patient experience. What’s next in rounding? This panel will discuss the benefits of leadership rounding from visibility to relationship building with frontline staff to opportunities for immediate service recovery.
12:05 PX Leaders Interactive Roundtable Discussions
Table 1: Promoting Health Literacy At Your Organization
Moderator: Megan Pry, Director, Patient Experience, Medical Center Health System
Table 2: Steps For Clearly Defining And Rolling Out Rounding Practices
Moderator: Roseanna Ryan, Director of Patient Advocacy, Language Assistance Services, Patient & Family Centered Care, Stony Brook Medicine
Table 3: Social Media And The Patient Experience
Moderator: Heather Gjerde, Social Media Specialist, Scripps Health
Table 4: Melding Quality, Safety And The Patient Experience
Moderator: Nancy Feola, Patient Experience Service Coach, St. Mary's Hospital
Table 5: The Ideal Ambulatory Experience
Moderator: Alan Dubovsky, BBA, Director Customer and Physician Engagement, The Emory Clinic
Table 6: Leadership Rounding Best Practices
Moderator: Doris Lopez, VP Patient Experience, Interfaith Medical Center
Moderator: Megan Pry, Director, Patient Experience, Medical Center Health System
Table 2: Steps For Clearly Defining And Rolling Out Rounding Practices
Moderator: Roseanna Ryan, Director of Patient Advocacy, Language Assistance Services, Patient & Family Centered Care, Stony Brook Medicine
Table 3: Social Media And The Patient Experience
Moderator: Heather Gjerde, Social Media Specialist, Scripps Health
Table 4: Melding Quality, Safety And The Patient Experience
Moderator: Nancy Feola, Patient Experience Service Coach, St. Mary's Hospital
Table 5: The Ideal Ambulatory Experience
Moderator: Alan Dubovsky, BBA, Director Customer and Physician Engagement, The Emory Clinic
Table 6: Leadership Rounding Best Practices
Moderator: Doris Lopez, VP Patient Experience, Interfaith Medical Center
Table 7: People Strategies to Enhance Patient Experience (Current and Ideal State)
Table 8: Sustaining Your Patient Experience Strategy for The Long Term
Table 9: Providers Patients: Delivering Shared Decision Making Support
Table 10: Applying Human Centered Design
Principles To The Patient Experience
If you are interested in hosting a roundtable, contact
us! patientexperience@wbresearch.com