Lynn Charbonneau

Lynn is the Director of Patient and Community Experience at Waterbury Hospital, in Waterbury CT.  Lynn has 38 years of healthcare experience with 25 years in patient experience improvement.  She possesses a successful track record and holds a regional reputation for formulating strategies to achieve improvement in service excellence and patient satisfaction.  Lynn has strong leadership, goal setting and coaching skills.  She believes that data drives results and is critical to transforming organizational culture. 

Lynn has a passion for people development and a strong desire to make a positive impact on the patient experience.  She is committed to changing the patient experience through staff and team development, patient and physician satisfaction as well as insuring positive employee engagement.