Devin Carty, Chief Talent and Experience Officer at Cancer Treatment Centers of America

Devin Carty


Chief Talent and Experience Officer
Cancer Treatment Centers of America

Check out the incredible speaker line-up to see who will be joining Devin.

Download The Latest Agenda

Day One: Interactive Workshop Day: Implementing A Patient Experience Strategy For Your Organization

Wednesday, February 12th, 2014


08:55 Keynote: Defining The Patient Experience For Your Organization And Letting It Guide Your Strategy

In the current climate, we sometimes lose sight of the “care” in healthcare. The “care”, as we define it, is a connected patient experience fueled by respect, compassion, hope and healing. While the first objective in healthcare is always the healing, the clinical component must be aligned with an emotion connection with patients. The patient experience is an increasingly important driver for accountability as the healthcare landscape continues to evolve. As leaders we need to understand the patient experience today in order to redesign better care for tomorrow. And, as patients and caregivers ourselves, it is more important than ever to have a voice in this rapidly evolving system.

Take Away’s/Learning Objectives:
• Importance of the “patient experience”
• What patients expect from their care
• How hospitals and healthcare providers can
exceed patient expectations