Next Gen Patient Experience 2014 (past event)
December 02 - 04, 2014
Contact Us: 1.888.482.6012
Devin Carty
Chief Talent and Experience Officer
Cancer Treatment Centers of America
Check out the incredible speaker line-up to see who will be joining Devin.
Download The Latest AgendaDay One: Interactive Workshop Day: Implementing A Patient Experience Strategy For Your Organization
Wednesday, February 12th, 2014
08:55 Keynote: Defining The Patient Experience For Your Organization And Letting It Guide Your Strategy
In the current climate, we sometimes lose sight of the “care” in healthcare. The “care”, as we define it, is a connected patient experience fueled by respect, compassion, hope and healing. While the first objective in healthcare is always the healing, the clinical component must be aligned with an emotion connection with patients. The patient experience is an increasingly important driver for accountability as the healthcare landscape continues to evolve. As leaders we need to understand the patient experience today in order to redesign better care for tomorrow. And, as patients and caregivers ourselves, it is more important than ever to have a voice in this rapidly evolving system.
Take Away’s/Learning Objectives:
• Importance of the “patient experience”
• What patients expect from their care
• How hospitals and healthcare providers can
exceed patient expectations