Cassandra Crowe

Senior Director, Service Excellence
University of Colorado Health-North Region

Check out the incredible speaker line-up to see who will be joining Cassandra.

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Day Three: Patient Experience Design & Innovation

Saturday, April 12th, 2014

09:15 Panel: Leadership Rounding To Uncover Unmet Patient Needs And Communication Disconnects

Leadership rounding is critical to improving safety, quality, and communication and of course, the patient experience. What’s next in rounding? This panel will discuss the benefits of leadership rounding from visibility to relationship building with frontline staff to opportunities for immediate service recovery.