Arden Brion

Managing Director of Healthcare
Root Inc.

As the Managing Director, Healthcare, Arden is responsible for sales of strategic solutions to help healthcare executives communicate and execute strategy, and engage their workforces in strategic thinking and execution. Arden has partnered with senior executive teams at numerous health systems on strategy execution opportunities including: Ascension Health, Aurora Health, Avera McKennan Hospital and University Health Center, Beaumont Hospitals, Cleveland Clinic, Memorial Hermann, Merck, Sisters of Mercy Health System, Tenet, Trinity Health.

Arden and the Root team worked with the Cleveland Clinic’s patient experience leadership team to align their culture, which is detailed by Dr. James Merlino, Chief Experience Officer, in chapter 6 of his newly released book, Service Fanatics. Arden’s expertise includes strategic communications and execution, leadership alignment, change management, organizational learning and development, and cultural transformation.

A graduate of the University of Michigan, Arden has been a guest speaker at various healthcare summits and roundtables including the Cleveland Clinic’s Patient Experience: Innovation and Empathy Summit, ProMedica’s Innovations Conference, the Healthcare Roundtable of Chief Executive Officers, the Healthcare Roundtable of Chief Operating Officers, and the Healthcare Roundtable of Chief Financial Officers.

Check out the incredible speaker line-up to see who will be joining Arden.

Download The Latest Agenda

Day One: Interactive Workshop Day: Implementing A Patient Experience Strategy For Your Organization

Wednesday, February 12th, 2014

13:30 Your People: The Key To Redefining The Patient Experience

Healthcare organizations face unique challenges when trying to create a consistent and safety-focused patient experience across all patient-interaction channels. But it’s becoming increasingly important to address those challenges strategically as patients have more choices and knowledge about the organizations from which they want to receive care. During this highly interactive session, attendees will learn about the three strategic focus areas: Creating a Patient-First Culture, Empowering Managers to Act Like Owners, and Delivering an Authentic Experience that Supports the Patient While Building Satisfaction and Loyalty.

The workshop-based session combines best practices with interactive discussion to help attendees better understand the barriers and gaps that cause organizational dysfunction at all levels of the organization – from leaders to managers to individual contributors – and how it impacts the patient. You will walk away with tips and approaches you can apply as soon as you return to your facility.