Amy Searls

Amy Searls has over twenty years of leadership experience. Shecurrently is Executive Director, Service Excellence at University of ColoradoHospital in Aurora, Colorado. Originally from the Chicago area, she has heldpositions as Cancer Center Liaison and Director of Guest Services, and Directorof Service Excellence with Banner Health and Providence Hospitals, Columbia,South Carolina. She has helped develop and implement many educational andtraining programs and resources designed to positively impact the patient andfamily experience. She has extensive background in many aspects of clinical andnon-clinical operations in hospital and ambulatory settings. She’s been recognizedfor delivering exceptional performance related to the patient experience. Shehas helped develop and successfully achieve service strategies and operationalobjectives through innovative planning, service, department networking,effective problem solving, vision and leadership. Her philosophy, whichemphasizes mission and purpose in what we do in health care, has helped her successfullyimpact the patient, guest and team experience.