Alex Hejnosz, Co-Founder at CipherHealth

Alex Hejnosz


Co-Founder
CipherHealth

Check out the incredible speaker line-up to see who will be joining Alex.

Download The Latest Agenda

Day Three: Patient Experience Design & Innovation

Saturday, April 12th, 2014


10:15 Keynote: Remote Patient Monitoring: The Data You Aren't Looking At, But Should Be

The patient experience is not isolated to the four walls of the hospital. More and more, hospitals are being tasked with the responsibility of patient care after discharge, and multiple providers are getting engaged to manage patient care as a team. At the same time, there is no definitive way to truly engage patients in their health and wellbeing once they go home. Learn how non-invasive remote patient monitoring is helping providers engage patients post-discharge, collect valuable data, and improve outcomes and overall experience.

• Discuss trackable key health metrics and the
benefits of collecting such data
• Explore readily-available consumer products that
track health metrics and how to tap into them
• Offer examples of how providers can apply these
solutions to high-risk patient cohorts

12:05 PX Leaders Interactive Roundtable Discussions

Table 1: Promoting Health Literacy At Your Organization
Moderator: Megan Pry, Director, Patient Experience, Medical Center Health System

Table 2: Steps For Clearly Defining And Rolling Out Rounding Practices
Moderator: Roseanna Ryan, Director of Patient Advocacy, Language Assistance Services, Patient & Family Centered Care, Stony Brook Medicine

Table 3: Social Media And The Patient Experience
Moderator: Heather Gjerde, Social Media Specialist, Scripps Health

Table 4: Melding Quality, Safety And The Patient Experience
Moderator: Nancy Feola, Patient Experience Service Coach, St. Mary's Hospital

Table 5: The Ideal Ambulatory Experience
Moderator: Alan Dubovsky, BBA, Director Customer and Physician Engagement, The Emory Clinic

Table 6: Leadership Rounding Best Practices
Moderator: Doris Lopez, VP Patient Experience, Interfaith Medical Center

Table 7: People Strategies to Enhance Patient Experience (Current and Ideal State)


Moderator: Susan Hirt, PhD, Director of Education, Talent Plus

Table 8: Sustaining Your Patient Experience Strategy for The Long Term

Table 9: Providers Patients: Delivering Shared Decision Making Support

Table 10: Applying Human Centered Design
Principles To The Patient Experience

If you are interested in hosting a roundtable, contact
us! patientexperience@wbresearch.com